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Ten Reasons We're Wrong About the World--and Why Things Are Better Than You Think
Resist blaming any one individual or group of individuals for anything. Because the problem is that when we identify the bad guy, we are done thinking. And it's almost always more complicated than that. It's almost always about multiple interacting causes--a system. If you really want to change the world, you have to understand how it actually works. . . . Blaming an individual often steals the focus from other possible explanations and blocks our ability to prevent similar problems in the future. . . . Accept that bad things can happen without anyone intending them to.”